Return & Exchange Policy

THIODOON is always dedicated to providing the best service for our valued customers all the time. In order to provide a better shopping experience and customer service, we will issue a full refund including shipping fee right away for any damaged, defective or mishandled products. If you find any quality problems with our product when you receive your package, please contact our customer service team. We will arrange a free replacement, return or refund as soon as possible.
We will offer your reimbursement if you keep the item and make adjustments locally.
Please note the request on the after-sale problem shall be issued within 7 natural days after the item arrives at you.

If you have received a product that you are unhappy with, we are happy to take it back and issue an exchange or full refund! Here are a few important notes regarding our return policy.

  • We only accept free return due to the quality of product and damaged product. For other reasons of return , the customers  need to cover the shipping fee. For the refund , We will give you the full refund within 2 days after receiving your returns. 
  • You need to contact us within 14 days after you receive the product, Then customers can return or exchange their products within 30 days from purchase date.
  • Refunds will be issued on receipt of returned product
  • Custom orders are final sale (cannot be exchanged or refunded). In the event of a defect our team will work with you to get a replacement. 
Return Address : 18121 E.Hampden Ave Unit C-528
Aurora CO 80013